Welcome to the RV Shenanigans Podcast from Millers in Motion, where we embark on adventures and share tales from life on the road. Join us as we explore the joys and challenges of RV living and discover the beauty of traveling this amazing country.
Episode Title:
EP21 - How Alliance RV uses Customer Feedback to develop their products and service!
Episode Description:
It’s no secret that we have loves a whole lot about Alliance Valor 44V14 after making the move over earlier this year. This week we chat with Bill Martin (VP of customer Service) and Joe Mehl (Director of Marketing) about what set Alliance RV apart in how they interact with there customer before the they purchase there RV, if any issues where to arise during there ownership, and there Owner Employment series!
Welcome to the RV Shenanigans Podcast from Millers in Motion, where we embark on adventures and share tales from life on the road. Join us as we explore the joys and challenges of RV living and discover the beauty of traveling this amazing country.
Episode Title:
EP21 - How Alliance RV uses Customer Feedback to develop their products and service!
Episode Description:
It’s no secret that we have loves a whole lot about Alliance Valor 44V14 after making the move over earlier this year. This week we chat with Bill Martin (VP of customer Service) and Joe Mehl (Director of Marketing) about what set Alliance RV apart in how they interact with there customer before the they purchase there RV, if any issues where to arise during there ownership, and there Owner Employment series!
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Thank you for joining us on the RV Shenanigans Podcast. Until next time, happy trails and safe travels!
Speaker 1:
Welcome back to the RV shenanigans podcast brought to you by liquified. My name is Ryan and, along with my wife Lauren, we are Millers in motion. We've been full timing now for about two years and loving every second of it in our Alliance Valor 44 v 14. Thank you so much for joining us this week. We do still have a couple of episodes coming to you from the Florida RV Super Show, and this one we are very excited about.
Speaker 1:
We got to sit down with Vice President of Customer Service, mr Bill Martin, from Alliance, as well as the Director of Marketing, joe Mel, so both of those guys we've gotten to become a little bit close with. As our time with Alliance At the show, we actually became the newest Alliance ambassadors as well. So just know that before this we didn't know that we were becoming ambassadors quite yet, and then that happened kind of after some of these podcasts. So, with that being said, I want you to know that we don't necessarily pull our punches when it comes to Alliance. We actually judge them a little bit harder because of that, because we have our standards that we want to uphold, and so I want them to hold them with us, and so because of that, they don't necessarily censor us in any way, so I don't pull my punches when it comes to that. So, with that being said, we do have a trip up to Elkhart plant here pretty soon and I will have the opportunity to sit down with a few people from Alliance again. So if you have any questions, do us a favor, shoot them to us, either through Instagram over at at Millers in Motion, on Instagram on the direct messages, or you can shoot us an email at info at Millers in Motion. Also, before we get into the interviews, I do want to ask another favor. If you could please do me a favor, if you're listening to this on your favorite podcast platform, if you could please rate and review the podcast. We would greatly appreciate it. That's how podcasts kind of work. A lot of people know how YouTube works you hit the like button, you comment on things and that helps the algorithm out On the podcast side, honestly, just leaving a review and an actual right, right, a review, just you can literally just say we love the podcast. That's all you have to say. You can do something really simple, but that's what kind of helps drive podcast analytics. So we would greatly appreciate that, as we are trying to grow the audio only side. We do love our YouTube family and we are here, but we are also trying to grow this over on the audio side. Thank you. With that being said, I'm not gonna waste any more time. We're gonna take a quick little break and then we're gonna dive in to the interview.
Speaker 1:
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Speaker 1:
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Speaker 1:
To learn more about Liquefied RV black tank treatment. You can visit LiquefiedRVcom. Do us a favor. Please support the brands that support us, because they enable us to be able to bring you the podcast and the regular videos. To purchase Liquefied black tank treatment, please see the link down below ["The Liquefied Black Tank Treatment"]. So just out of curiosity, this is kind of a both of you question again. But what about Alliance RV itself? Had you excited, I know, bill, you kind of came on when it was in formation. Is my understanding of the timing there?
Speaker 3:
Yeah, I was actually at Ryan and Chloe's first hire.
Speaker 1:
Okay.
Speaker 3:
Actually shows their dedication to service as well.
Speaker 1:
Right.
Speaker 3:
And our first meeting was kind of ironic, being a 20-some year marketing veteran, they were talking with me like, hey, we want you on the team, but we got a little twist for you. We want you to run service. Okay, I'm interested, tell me more. But they had saw the way that I had handled customers and worked with people. I have kind of a unique twist on how we address consumers and such. And they said you know, we like how you do, that we believe we can hire the technical experience to help back you up. And that's exactly what we did. Is we just? We found great people that I don't know everything, but I know a lot of great people, sure, and that's how we've kind of built our service team, yeah, and from the outside.
Speaker 2:
Obviously. I was with the different OEM when Alliance started and I was very. I recognized it right away like, oh, alliance is doing something different here and I saw them and I saw them growing in popularity. I was able to sneak in your Alliance RV group, wow. So I had some eyes. I had some eyes in there and I just was watching it from afar and I was always very impressed. I was not looking to leave where I was and it was actually my wife that convinced me to answer the phone call from Jeremiah and so I answered it and we ended up getting coffee or lunch or something. See a theme with the coffee here. Yeah, coffee kind of runs along.
Speaker 1:
We're filled by caffeine, yeah well, you almost have to be building RVs, right?
Speaker 3:
It's gotta be something.
Speaker 1:
Yeah, very cool. I'm going to shift a little bit into customer service first and then we'll kind of come back to Joe, what you do a little bit more. But what? What are some of the biggest challenges, bill, you face with? Because in customer service, with from the RV manufacturer side, because that's a whole pile of stuff there?
Speaker 3:
Yeah, it certainly is. I guess the biggest thing we face is every RVer is different, every situation is different, and one thing that I've historically said is there's not a one size fits all service solution, and I think our industry has let some consumers down historically by just trying to put everything into a box and say here, here's your avenue, go this way. If you haven't, if you have an issue with your coach and I think that's where our team has excelled as it all boils down to communication we're willing to pick up that phone. You've seen us publicly on our social media pages. We're willing to address the hot topics. If someone's had a concern and is publicly airing their concern, we will address that head on Right and just get creative. How can we help you in your situation? Are you full time? Can we get it to a dealer? If you can't, are you a little bit handy? Can I send you the outlet to replace it? There's just different ways to do it.
Speaker 1:
Yeah, absolutely. In fact I was going to ask do you ever sleep, bill?
Speaker 3:
You know what it's planting the seeds. When we started the company, the first couple of years, it was really a grind of a lot, a lot of hours, but I feel like what we've done Alliance is it's not just me, it's not just Joe or Ryan and Coley, it is a community of owners, right? Um? You see, on these social media pages, our owners heck. Most of what I know I've learned from the owners, but it's we're not afraid to take great ideas from other people. I mean, we don't know everything, but, as I said earlier, it's who you know. Can we, let's, let's, find those resolutions and we, our owners, step up big time, time and time again, help another owners out.
Speaker 1:
So really, because we were talking to Jeremiah earlier and we talked about kind of customer driven features on the rigs before they obviously get to the owners, and the design process that you guys go through, so realistically you kind of do a very similar thing in the customer service side as far as leaning on them. It's just not customer driven features anymore, it's just customer driven solutions almost, whether it's service, solutions, modifications and all that stuff.
Speaker 3:
It's just a great community of owners helping owners, us as the manufacturer. We're heavily engaged in it. I think that's what makes it work. Is, you know, and you will find our social media pages are quite active, good, bad and otherwise Sure, but I think that's because we engage. If we didn't engage, you're just speaking in the thin air and not getting a reply. So why would you continue to comment on those pages, right?
Speaker 2:
And I think what's important about that, coming in from like a marketing angle, is, you know, bill and his team have done a significant, significantly great job at listening to the consumer and that ultimately leads into great features that are put into our campers because, we listen and there's the features are so driven for camping and that build team just does a phenomenal job at that. And then for Ryan and Cole and Jeremiah and the production team to listen to the customer service team is you know, I haven't experienced it before Alliance Right.
Speaker 1:
Well, I think one thing that's cool too is in those owners groups and the Alliance group, when there is potentially a negative thing that comes out, I've noticed that Bill especially you, you're one of the first, or someone from the team is one of the first, to try and spearhead it. But I never see those go away. You seem to leave them all up, and I don't know if that's Joe or Bill, whoever, but but you leave it up and then you just have a conversation underneath. And that's as an owner that I appreciate that, because even though that person got maybe a little hot, and whether they were in the right or the wrong, I got to see the resolution of it. So even if there was a potential problem in there, he just got, let's say, over excited about it. There's still that resolution, and so you get to kind of see, like you said, the good, bad, the ugly, everything in between regardless.
Speaker 3:
It is. You know, as we grow it gets harder and harder to every comment up there you have some people that are just intent on stirring the pot with no constructive reason. But if you've got a constructive concern, we want to hear it. We need to hear it Right. I mean, we don't know if something has failed unless someone tells us. So we've got all sorts of channels for our customers that, from a customer service standpoint it back to its communication right. Whether it's a social media page, whether it's my cell phone, whether it's Ryan or Coley's, we've got a team out there. We want to hear from you. However, we can hear from you. Let's get this taken care of.
Speaker 1:
So we've kind of touched on this in passing when we've been talking about this last question, but maybe from the beginning to now, what has been those things that really sets Alliance apart? Because you guys seem to just do customer service better than anybody else. The industry coming from someone that's owned a different brand.
Speaker 3:
Well, I truly think customer service everyone's focused on the back end, but I think you'll see I'm here working the show along with Ryan and Coley. It's not about just after the sale how do we take care of you or when you're in warranty, how we take care of you. It's before you purchase. I think you're going to find we're a personable. I think we're a fun group. I mean, rv is about having fun, so why can't we have fun during the buying process and the educational process? Once you purchase it? Let's have fun. We have rallies that are just amazing across the country. We're getting hundreds of units at some of these rallies now, but you're buying more than an RV with Alliance. I truly believe that.
Speaker 2:
Yeah, to add on to that, you know, the service side, the customer service side, the sales side, the dealer relations side, is all part of building the community. We all have to be on the same page, firing as a clean engine to actually continue to grow, and I don't believe there's any other manufacturer that's doing that right now at our level. Where the community I mean we have 120 volunteers here at this Tampa show yeah, yeah well over 100 and one idiot podcaster.
Speaker 2:
I wasn't going to say anything. Thanks, man, I thought I went without saying. Well hey OK.
Speaker 3:
Bill you're muted for the rest of the day. I've been banned.
Speaker 2:
But that speaks to the level of work that the team has put on at all aspects of Alliance.
Speaker 1:
Well, and I think too and Bill, I don't know if I've shared this with you, but and Joe, I know I have.
Speaker 1:
But you know, last year we had our other brand still and you know we come, we came and hang out over here for a little bit, because I've learned especially at shows you can really tell a lot about a company just by watching them function at a show, because these are kind of pure chaos, and so if it seems to be working out, even if things are changing and everyone's pitching in, then that's a good thing. And what I was most impressed with last year was watching Ryan Cully, joe yourself, bill yourself, rob, everybody else, ab, jeremiah, and literally moving things around, always actively talking and always out. There's a lot of other brands out there that you're not going to see. I know they might not have owners because they're publicly traded, but you know, your president, ceo, the kind of equivalent positions you guys have with Alliance. You don't see them at these things, and so that went a long way for us to say, yeah, we definitely want to buy into this company as owners.
Speaker 3:
A lot of these companies, other brands, their owners will come in for a day or a night and just kind of do a fly by and make sure that everything's up and running and then head back out. We're here for the hall, we're here for the duration of the show and it's important to us, it's a homecoming for us. We love to meet with existing allies, prospective new allies, and it's just a fantastic time.
Speaker 2:
We get a lot of ideas out of this show. This is another chance to listen to consumers and what the current buyer wants to see.
Speaker 1:
I was going to say every time I see Jeremiah he's talking to somebody and taking a picture of something. So just out of curiosity, any prospective buyers out there, from a customer service perspective, is there something you really wish that they knew?
Speaker 3:
I just want to know they want them to know that just when they leave the dealership they're not alone. You have so many customers that are afraid once they leave the dealer. What am I going to do if I have a service need? Many of our dealers are great that can get you taken care of, but you're not on your own with many avenues to get a hold of our team. Most people's initial reaction when something happens from a service perspective is to freak out a little bit, and that might. Let's stay calm. You know, keep calm. But in all seriousness, we've got your back. It is amazing how many things are not as big an issue as it may come across. I mean, if you build a house and someone puts a hole in the drywall, there's no need to freak out. That can be repaired. It good as new, it doesn't mean it's a used house. There's a lot of things that can easily be fixed. Don't panic. Let's get on the phone, let's figure this out. Let's get you taken care of and get you back to camping.
Speaker 1:
So there's a lot of crossover between marketing and customer service, because you guys market, obviously you market to prospective buyers, but you also do quite a bit of things on the backside to market to current owners. And I'm bringing up specifically what you Know Wednesday. And so where did what you Know Wednesday even come from?
Speaker 2:
So it was my idea. I came to Bill and I was like Bill, we need to do short form content that just it's just little tips and tricks on taking care of your coach. How can just little things that? And then we base it off of, I think, just some frequently asked questions that your team gets right, bill.
Speaker 3:
Yeah, it absolutely is. I have my team bringing ideas. The sales team is bringing ideas. Hey, can you do this? Just quick tips so that people don't have to freak out when they get to their campsite. And oh, this happened. Here's the answer.
Speaker 2:
Yeah, it's a silly name but you got to do that. Of course we did that one video. Hey, we're Aligns. Of course we come up with silly names for our marketing videos and just wanted to make it easy to watch under 60 seconds and stuff that would just be like, oh, I forgot about that or hey, I didn't know that Education will type stuff. So that's one of the pillars of marketing that I have is education, and how can we provide a better ownership experience, which I think can kind of get into our Alliance empowerment? That we do, and we do also a lot of long form content like we've shot, like how to change your window and how to manually control your awnings, and I mean air conditioner stuff and winterizing winter we shot a lot of winterizing videos, yeah.
Speaker 2:
So we're constantly connected at that level, because marketing is more than just growing the brand. It's also taking care of the brand and the people that are invested into the brand, and so you know I'm really involved with Bill's team on the community side you know we got the ducks and alligators and you know people like to do that Just the community building pillar as well.
Speaker 1:
As far as your job goes, there's a bunch of different sections of it and that kind of owner empowerment is just one sliver of the pie, essentially 100%.
Speaker 2:
Yeah, I mean marketing is I've said this to Bill before but marketing is weird because you kind of have to touch everything in a weird way and you want to make sure you have your kind of you know, pulse on the beat and so that way you can react quick or be proactive on what you're going to do so that the consumers can find you first.
Speaker 1:
So is there any? When you guys are talking about things for owners whether it's owner empowerment, the what you know Wednesdays and we'll talk a little bit here and a little bit about the Alliance Academy do you guys ever pinpoint stuff that you notice starts to become a problem, like from the groups, and say, oh, we really should probably should make something on this because it seems to be stirring around? I can't from developing our product and our company, and all that, it's all been driven by the consumer.
Speaker 3:
100%.
Speaker 1:
You can have another answer to something, it's okay.
Speaker 3:
I'm just kidding.
Speaker 1:
There isn't another answer.
Speaker 3:
No, and that's the best part about it actually, we don't run around thinking we're the smartest people in the room. All you got to do is listen. Yeah, 100%, our viewers will tell us what you want.
Speaker 2:
Yeah, very cool, we both come to each other's offices. Hey, we saw this on the group, or we got emailed this. What do you think about making a video sometime this week or next week, and we'll get it done. We shoot it quick and we get it up quick.
Speaker 1:
So just out of complete curiosity. Then we were talking about the term owner empowerment and I think everybody has their own idea of what that actually is. But if you guys don't mind, from the alliance perspective, what does that really truly mean to you guys? What does that translate to actual things?
Speaker 3:
That is empowering owners to enjoy the RV ownership experience.
Speaker 1:
Literally just change the words backwards. That's all you said there. Hey, when it's good, it's good, right.
Speaker 3:
That is, the more confident you are in your traveling experience, the more confident you are when you get where you're going and the slide goes part way out. If you understand, the battery is going to be the first place to check. The panic doesn't need to set in. You're going to be a happier customer. We have not been perfect by enemies.
Speaker 3:
We've had some quality concerns. But even if it's not a quality concern just understanding your coach there's a lot to it. A two or three year veteran is going to know a whole lot more than that newbie out for the first month as their coach. So again, don't panic. We have these owner empowerment stuff. If I've seen a lot of questions asked on something, we're creating videos on it so they can get answers quickly. You don't have to wait a day for a response. You have access to it right now.
Speaker 2:
In a sense, it's empowering the owners to be self-reliant.
Speaker 1:
That goes into. You guys were one of the first manufacturers to partner with a third party, the NRVTA, and actually create the fundamentals class that's alliance specific. Did that come from the same mentality and just taking it a step further, or where did that develop from so?
Speaker 3:
actually Rob Boyer has helped spearhead that, but he was our first Tampa show in 2020. He ended up purchasing a 370FB and the very next year he met Cole and I for breakfast at the Hard Rock Cafe. We met for breakfast and he laid out this PowerPoint presentation of ideas. He was a tech by trade, military veteran, just an all-around great guy and a product owner, and just said, hey, I want to be a part of this, I love what you guys are doing as an owner and just as an RVer in general. So he's the one that really spearheaded that and he's the one that coined the term owner empowerment. As soon as he said that, it just resonated with me of that's exactly what we want to do, yeah.
Speaker 1:
So if you guys don't mind, can you explain a little bit more about what exactly that is? When alliance owners kind of get together, it's because of cut and go down to the NRVTA and do that class together, because obviously it's what they do a lot of, but it's also kind of a rally in its own odd way.
Speaker 3:
Yeah, I'd say there's a number of allies that travel together, whether it's NRVTA or rallies or otherwise, but so I was fortunate enough to be able to attend this last one. I don't want to misspeak. I think we had about 40 units there of owners who paid. It's a college type course to become techs, inspectors, whatever.
Speaker 3:
There's different levels and types of classes, but just educating themselves. Some of those owners just wanted to do it for personal gain. Some of it are doing it so they can have a part-time job when they're out on the road. I feel they're retired, but not fully retired. They want to work 10 or 15 hours a week. What a great way, as a technician, to kind of work as much or as little as you want to, and not just on alliance units, but All. Rvs.
Speaker 1:
So Then, what is the difference in the Alliance Academy and what I just talked about at the NRVTA? Where does that separation happen?
Speaker 3:
NRVTA is a global for any brand of RV. They discuss refrigerators that we don't use, that could be in motor homes, travel trailers or wheels.
Speaker 1:
Oh, so they don't necessarily pinpoint on this Alliance paradigm. Has this fridge in it?
Speaker 2:
This is RVs in general and that's what the Alliance Academy is is it's pinpointed into our product.
Speaker 1:
Very cool. So how do you guys? Because obviously you have the National Rally. That's grown bigger and bigger every year. I got to go to it last year. Bill got his fun little sign.
Speaker 2:
Hey Bill, I got a question for you.
Speaker 1:
By the way, how many times in a day do you think you hear that?
Speaker 2:
I heard it four times a day already.
Speaker 1:
Already, just me. Well, I said it five times just for the fun of it.
Speaker 3:
That reminds me of those Snickers commercials. Better grab a Snickers. Is gonna be a while.
Speaker 1:
Yeah right.
Speaker 3:
Now you know what you do hear that a lot, but it goes back to listening.
Speaker 1:
Yeah, so how much? Because the rally obviously is kind of a combination of things. So if you guys don't mind talking a little bit about that, because it's again it's a marketing thing, because you're trying to bring owners together, it shows how that's grown, it's a little bit of owner empowerment. While you're there, it's a little bit of fun. It's a lot of bit of fun.
Speaker 3:
It's a lot of bit of fun. So I'll say from the very beginning again talk about being customer focused. We hadn't even been in business a year yet. We launched in January and it came to be about March or April and I went to Kole and said hey, what do you think we could pull off a rally our first year in business? He didn't even bat an eye. He says absolutely, spend what you need, let's make sure these people enjoy themselves. We ended up having about 55, 56 units show up for a new manufacturer. That's just unheard of, right. But Kole and Ryan from day one have just understood the power of engaging the consumer and let's be a part of something, not just another company. And that spans into our service realm as well. You're not talking to Alliance, you're talking to Bill, you're talking to Kevin, you're talking to a person. I want it to be personal. If we're going to have heated discussion, let's talk person to person, not company to person.
Speaker 1:
Right, yeah, exactly. Awesome guys. Is there anything that you would want anybody to know from both of y'all's positions with Alliance that we haven't touched on today?
Speaker 3:
The Miller's motion are amazing people Absolutely.
Speaker 1:
That didn't cost me hardly anything. Yeah, definitely, give me later.
Speaker 2:
Definitely follow them. I would also recommend that if you are looking or researching or trying to decide what product you want to get in what RV you want, to go with research, all of Alliance's social media Research, our brand ambassador social media, miller, motion wayward wags Venturesome couple, the Irene Iron Travels there's a couple more but research them and see what they're saying and what they're doing and how they're camping in the product and how we're being extremely transparent and honest through them. The last thing we want to do is show priority. We want to make it very clear that their experience is going to be what every buyer's experience is going to be To wrap up the show.
Speaker 1:
we actually asked a bunch of listeners out there and shared some things on social media that we could ask a few questions, Full disclosure. We took two shows and jammed them in the one this morning with you guys. You have a few more than the rest, but I'm going to let you both answer it in whatever way you want to, or if just one or the other. They all are somewhat geared towards customer service, somewhat geared towards the owner of power and stuff. This one comes from Tim in Virginia. What's the most difficult thing about being in charge of a customer service team in the RV space?
Speaker 3:
I would say from our aspect is allowing your team to play in the world of gray. Customer service usually likes a black and white answer yes or no. Are you in warranty, out of warranty? How do I empower my team to make those smart decisions and go outside of the norm? Play in that world of gray? That would definitely be our biggest challenge.
Speaker 1:
This one seems specific for Bill Susan from Utah. Do you ever get tired of being asked so many questions?
Speaker 3:
I'm in the wrong job if I mind getting asked questions. I absolutely love this. I'd be lying if I said I'm not tired at the end of the day, especially at a show like this. You're smiling all day long chatting with people, but this is what we love to do.
Speaker 2:
He dressed up as cousin Eddie got on stage. That's true, he did do that he embraces it full on.
Speaker 1:
I was going to say at the end of these you're just a little more exhausted than normal, but that other than that, it's a good tired. This one comes from Beth from Wisconsin. What are the best ways to get involved with other owners if you can't attend in person? I think I know the answer to this one.
Speaker 2:
Yeah, I mean it'd be through social. Definitely, if you're on Facebook, get on the Alliance RV group page. That is the one that we do monitor. But there are also other groups that we're active with but we don't monitor If there's owners groups or anything like that. We're on every social platform there is and we're engaging on all of them. There's community there. You just have to look for it sometimes.
Speaker 1:
Perfect. I'm going to leave the next question to the end because I think it's a fun wrap up question. This one's from Alicia in Texas Go Texas, sorry. We recently purchased a paradigm and one of the deciding factors was the content Alliance puts out helping current owners and she actually mentions what you know Wednesday. Are there any plans to expand or do even more of this? I'm going to say probably a more like in addition to weekly stuff, even more than that.
Speaker 2:
Yeah, oh for sure. I mean like we're just scratching the surface there. And I've only been with Alliance. I've only been with Alliance for one year now. I mean literally like almost to the date, and I'm getting closer with Bill's team every week and we're getting new ideas and we're also expanding our how do I say this? How we're going to be doing content in the next month or two and it's going to get better and it's going to be more dialed in. So you're going to have a lot more coming, so watch out for that.
Speaker 3:
Very good. I'll add to this that Joe's an absolute machine when it comes to content and relevant content. I mean, I remember when he first started he had a list and we're pulling him to the side, going, hey, make this a realistic size, you got way too much stuff.
Speaker 2:
It was like 150 things.
Speaker 3:
But he said just give me some time, eric. It didn't take him much time. He was checking boxes off on that left and right. He gets the stuff out, he gets it and he understands service helps to sell units and so, yes, I would expect to see more of this stuff. What you know, wednesday's taken off beyond our wildest dreams Right?
Speaker 2:
Yeah, it absolutely has.
Speaker 1:
No, when it's good, it's good right. And it's actually helping people, so it's a double bonus it's entertaining and it actually helps. So, okay, I actually misread this question.
Speaker 2:
It's not as exciting as I thought it was Sorry, Thomas.
Speaker 1:
This is from Thomas in Louisiana. He does say he's a full-time RVer. He said we noticed a lot of RV shows like the one we're at. Other owners are helping. How can they learn more about those opportunities?
Speaker 3:
The social media is where a lot of this happens. Okay, yeah, we do keep a list of upcoming shows on our website.
Speaker 2:
Yeah, yeah, yep, yeah, there's a list of shows on our website. It's right there on the home page or if you click the little hamburger menu, you can click events.
Speaker 1:
There's a hamburger menu. Sorry, I got hungry there, not bad.
Speaker 2:
But we throw stuff out on the RV groups pretty typically. Usually it's Bill. Hey, we're going to be at the rally if you want to attend.
Speaker 1:
I was.
Speaker 2:
This one was actually. All these volunteers were organized by George Walker. Okay, I have to give him a huge shout out here. So check your, get on the Facebook group, just say hey, I'm interested in participating, and then we'll get back with you for sure.
Speaker 1:
I was going to say. I'm pretty sure I saw, a couple of weeks prior to the show, something. Somebody had a Google Doc kind of a forum thing. Yes, that popped up on the owner's group the main one. Awesome guys. Well, thank you so much for taking some time out of your day. I know, bill, there's about 150 more questions out there for you, so I let you get back to those.
Speaker 3:
Just a quick question 150,000.
Speaker 2:
Yeah, it's just one more, it's fine.
Speaker 1:
I begin, a big thank you to Alliance RV for letting us come and hang out in the booth and a big thanks to Bill and Joe for sitting down with us. We hope that everybody has a great week out there and we'll see you next time.